An analysis of U.S. airlines by Bloomberg News shows US Airways comes in second to last for hassles passengers face, ranking higher than only now-bankrupt American Airlines.
Tempe-based US Airways operates its busiest hub in Charlotte, and flies about 90 percent of the airport's daily flights. US Airways spokeswoman Michelle Mohr told Bloomberg news that the airline has improved its performance greatly over the past few years, especially since a federal judge ordered an end to a pilot work slowdown.
Bloomberg analyzed several years of data to come up with ratings for the 10 largest U.S. airline companies, describing how often passengers face common hassles such as packed planes, late or canceled flights, and fees.
Out of a possible score of 100, American Airlines scored 31.2 - and higher was better in this ranking system. US Airways scored 32.5, and United (pre-Continental merger) notched 33.6.
Dallas-based Southwest got the best score, with 73.2 points.
You can read Bloomberg's full story here.